Friday, January 22, 2010

eBay scam and 45 days long warranties

On August 7th, 2009 I bought a battery on eBay from the user pcpowertech. It carried a full year warranty! I sent out the payment to through eBay of course.

The package arrived pretty fast. I was happy with it, it was working pretty fine until it abruptly died. On November 9th I sent an eBay message to Mr. Pcpowertech, informing my battery had died, and asking how we should do the exchange.

His response:
Dear Customer

We apologize for this inconvenience caused.
Please let us know your PayPal Transaction Number and we can process your RMA.
If you have any question, please feel free to contact us. We are gladly to answer it.

Thank you
Best regards,

- iax168
By December 15th we had a pile of 16 emails back and forth, I spent $40 shipping it back, and he had my battery according to USPS tracking.

Tracking info and his address:
Label/Receipt Number: CP30 6052 295B R
Class: Priority Mail International Parcels
Service(s): International Parcels
Status: Delivered

Your item was delivered at 11:30 AM on November 30, 2009 in WALNUT, CA 91789.

Detailed Results:

Delivered, November 30, 2009, 11:30 am, WALNUT, CA 91789
Inbound Out of Customs, November 25, 2009, 2:27 pm
Inbound Into Customs
Inbound International Arrival, November 25, 2009, 12:57 pm, ISC MIAMI FL (USPS)
Inbound International Arrival, November 21, 2009, 5:40 pm, ISC MIAMI FL (USPS)
Origin Post is Preparing Shipment
Foreign International Dispatch, November 18, 2009, 11:41 am, SAO PAULO, BRAZIL
Foreign Arrival at Outward Office, November 18, 2009, 11:41 am, SAO PAULO, BRAZIL

IAXTECH RMA# 091109003
385 S LEMON AVE E268

Communications have ceased since then.

I contacted eBay on January, 21st, 2010 on the fraudulent listing and got back an email from Marlo. Other than doing whatever they might do:

We protect the privacy of our members, so we can't share the results of
our investigation with you. We appreciate you taking the time to file a
report and help make eBay a safe place to buy and sell.

Nothing - he asked me to file a complaint, which can only be done within 45 days of the end of the listing.

I got hit by a $80 scam, spent $120 and warranties on eBay are just good for 45 days.